In order to gather reliable, measurable feedback from the NCRC community members, as well as to compare with the survey results from previous years, we launched the NCRC Quality of Life Survey in May 2013. We plan to repeat the survey at periodic intervals to continue to measure customer satisfaction.
A web survey was used as the data collection mode for this study, which allowed us to survey a large number of NCRC community members at relatively low cost and with minimum survey return time. Using Qualtrics as the survey software allowed rich visual features and dynamic elements in the survey design.
Quick Survey Facts
We are happy to note that we have improved the quality of work life at NCRC in almost all areas in 2013.
Satisfaction Scores for 2013
|Area of Focus||Score||Respondents Satisfied*|
|Services and Infrastructure||4.89/6||77%|
|Parking and Transportation||4.71/6||68%|
* Satisfied is defined as: satisfied and very satisfied or strongly agree and agree on the 6-point scale of the survey.
Satisfaction Score and Respondents Satisfied Comparison with Previous Years (2012 and 2011)
|Area of Focus||2013||2012||2011||2013||2012
* Satisfied is defined as: satisfied and very satisfied on the 6-point scale of the survey.
The survey was developed and designed by Sreyashi Dey, NCRC Marketing and Communications Manager, and analyzed by Adam Freeland, NCRC Facilities Manager. A more detailed report can be found here.