Continued Improvement in the Quality of Work Life at NCRC in 2013
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Quality of Life Survey

In order to gather reliable, measurable feedback from the NCRC community members, as well as to compare with the survey results from previous years, we launched the NCRC Quality of Life Survey in May 2013. We plan to repeat the survey at periodic intervals to continue to measure customer satisfaction.

A web survey was used as the data collection mode for this study, which allowed us to survey a large number of NCRC community members at relatively low cost and with minimum survey return time. Using Qualtrics as the survey software allowed rich visual features and dynamic elements in the survey design.

Quick Survey Facts

  • Distributed to 2,135 NCRC community members.
  • Open from May 29 – June 21, 2013.
  • A 6-point Likert scale used for the majority of questions, considering the need for consistency and standardization within the survey, and to allow comparison with future surveys.
  • 33 questions were asked with fourteen survey pages/screens.
  • 505 respondents, response rate of 24%.
  • High survey completion rate – 81% completion mean.
  • 75% answered 90% or more questions.
  • Average completion time 17 minutes.
  • Almost 60% of the respondents completed survey within the first three days, and 16% soon after the reminder message.

We are happy to note that we have improved the quality of work life at NCRC in almost all areas in 2013.

 

Satisfaction Scores for 2013

Area of Focus Score Respondents Satisfied*
Overall Satisfaction 5.09/6 83%
Building Access 4.71/6 68%
Building Security 5.04/6 82%
Services and Infrastructure 4.89/6 77%
Parking and Transportation 4.71/6 68%
Collaboration 4.55/6 57%
Fitness 4.51/6 62%
Food 4.35/6 53%

* Satisfied is defined as: satisfied and very satisfied or strongly agree and agree on the 6-point scale of the survey.

 

Satisfaction Score and Respondents Satisfied Comparison with Previous Years (2012 and 2011)

Area of Focus 2013 2012 2011 2013 2012

 

2011
Overall
Satisfaction
5.09/6 4.88/6 4.66/6 83% 76% 65%
Building Access 4.71/6 4.68/6 4.38/6 68% 66% 58%
Building Security 5.04/6 5.07/6 4.89/6 82% 82% 77%
Services and
Infrastructure
4.89/6 4.89/6 4.65/6 77% 74% 67%
Parking 4.88/6 4.87/6 4.60/6 74% 73% 66%
Transportation 4.53/6 n/a n/a 63% n/a n/a
Collaboration 4.55/6 4.27/6 3.98/6 57% 44% 34%
Fitness 4.51/6 4.24/6 4.45/6 62% 50% 57%
Food 4.35/6 3.29/6 3.31/6 53% 16% 15%

* Satisfied is defined as: satisfied and very satisfied on the 6-point scale of the survey.

The survey was developed and designed by Sreyashi Dey, NCRC Marketing and Communications Manager, and analyzed by Adam Freeland, NCRC Facilities Manager. A more detailed report can be found here.

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